NBG Pay tom FAQs

  • My phone doesn't read my card.

    Your card may be in the wrong place on the phone. Most phones have a chip on the back that can read credit and debit cards. Start the payment, then slowly slide the card across the back of the phone. When the system reads the card, all four icons will light up in green. Also check out our overview of the most used phones and the location of the NFC chip for reading the card.

  • Why can't I connect to Terminal Identification Number (TID) from multiple devices?

    Simultaneous use of NBG Pay tom from multiple devices is not supported. Simultaneous use requires the use of different devices by the business.

  • Why can't I log in to my account?

    Wrong email or password

    Instructions:

    • Check that your email is correct, without capital or wrong characters (case sensitive).
    • Check your password (case sensitive).
    • If you have forgotten your password, it is possible to reset it directly in the app on the app login screen.
    • On the login screen, tap the "Forgot password?" link.
    • Enter your login email into the app, and tap "Continue."
    • We will send an authorization code to your email, which you will type in the field and then tap on "done".
    • We will send you a new password in the mail, which you can change after the first login.
    • Set a new password.
  • On what devices can the solution be operated?
    • Using a mobile electronic device with Near Field Communication (NFC) technology
    • Android version 8 or higher
    • Internet connection (SIM card or Wi-Fi)
  • Is there a limit to the maximum transaction amount?

    There is no maximum limit. However, depending on the transaction amount, the cardholder will need to enter the PIN code directly on the screen of your phone.

  • Where can I get the app?

    The app can be installed from the Google Play Store. Access/Login details will be sent by us via the welcome/activation email.