NBG Pay tom FAQs

To operate the NBG Pay tom application, you need:

• Installation of the NBG Pay tom and EDPS Link applications
• Android software version 8 and higher
• Use of a mobile device with NFC (Near Field Communication) technology
• Internet connection

NBG Pay tom application will soon be available in iOS.

To operate the NBG Pay tom application, you need:

• Installation of the NBG Pay tom and EDPS Link applications
• Your iPhone is iPhone XS and above
• Your minimum iOS version is 17 or higher
• Internet connection via SIM card or Wi-Fi

The card chip must be in direct contact with the NFC reader of the device. Usually the NFC reader is located on the back of the phone near the camera (if it is a mobile phone). It is recommended that the user places the payment card to the back of the device and moves it very slowly until the payment process begins. In order for the payment card to be successfully read, all 4 LED lights located at the bottom of the screen should turn green. It is recommended to check that there is nothing on the back of the device that could block the NFC - magnet, hard cover.

Simultaneous use of NBG Pay tom from multiple devices is not supported.

Simultaneous use requires the use of different devices by the business.

Wrong email or password

Instructions:

Check that your email is correct, without capital or wrong characters. (case sensitive).

Check your password. (case sensitive).

If you have forgotten your password, it is possible to reset it directly in the app on the app login screen.

• On the login screen, tap the "Forgot password?" link
• Enter your login email into the app and tap "Continue".
• We will send an authorization code to your email, which you will type in the field and then tap on "done".
• We will send you a new password in the mail, which you can change after the first login.
• Set a new password

• Check your spam/junk folder. The email sender will be [email protected] with the following subject ‘Onboarding email.’
• Ensure that the email you have provided is valid
• Contact [email protected] and request the delivery of a new welcome email

There is no maximum limit. However, depending on the transaction amount, the cardholder will need to enter the PIN code directly on the screen of your phone.

The app can be installed from the Google Play Store. Access/Login details will be sent by us via the welcome/activation email.

If you have set up a different country for your google account, you can easily change your Google Play country by following this process

The ability to send a receipt is only available through the NBG Pay tom application, either immediately after the successful completion of the transaction or through the ‘Transactions’ menu that you will see on the home screen of the application.

With Tap to Pay on iPhone and the NBG Pay tom app, you can accept any form of contactless payments, including Apple Pay on iPhone and Apple Watch, other digital wallets and payment services, as well as contactless Visa and Mastercard debit and credit cards

On the PIN code entry screen, tap Accessibility Options and turn on Accessibility Mode for PIN code entry.

When accessibility mode is enabled, the device will read aloud the following instructions for entering the code PIN:

• - Tap once for 1, tap twice for 2, etc. Tap ten times for 0.
• - Pause between taps. The device will play a sound to confirm the entry of each digit.
• - Swipe two fingers to the right to confirm the code entry PIN.
• - Swipe two fingers to the left to delete the last digit entered PIN.
• - Swipe two fingers down to cancel the payment.
• - Swipe two fingers up to read aloud the number of digits entered PIN.

Use the side buttons on your iPhone to adjust the volume as needed.

To turn off accessibility mode, tap Turn off accessibility options.

Entering PIN will stop after 5 minutes. Accessibility mode will automatically turn off when the Tap to Pay interface on the iPhone is closed or rejected.