DCC FAQs

  • In which currency will NBG Pay clear DCC transactions?

    NBG Pay clears all transactions in Euro. Your money is credited in Euro. The general terms of clearing transactions included in your existing agreement with NBG Pay for the services of acceptance, management and clearing of card payment transactions are in effect and shall apply.

  • Which cards support the DCC service?

    The DCC service is supported by debit and credit cards of the international card organizations Visa and Mastercard.

  • If I activate DCC, do I have to use it for every transaction with a foreign currency card?

    The POS automatically recognizes the country of issue of the card inserted into/held up to it (contactless use). The POS screen displays the required information to carry out the DCC transaction, and the customer can decide in which currency they would like to complete their transaction. The company informs the customer about the available options.

  • Can a transaction be cancelled/reversed?

    Yes, the option of cancellation/reverse is available, just like in the cases of non-DCC transactions. The money will be refunded to the customer’s account in the currency of their country, based on the exchange rate in force at the time of cancellation or reverse. The general terms of transaction cancellation/reverse included in your agreement with NBG Pay for services of acceptance, management and clearing of card payment transactions are in effect and shall apply.

  • What are the key benefits for your business’s customers?

    Customers have the advantage of being updated in real time of the charges of each transaction, as the payment amount in the currency of the customer’s card is displayed on the terminal before the transaction is approved. The total charge arising from the currency conversion and the applicable exchange rate are displayed on the terminal so that customers can be duly informed.

  • What are the key benefits for businesses?

    Firstly, no transaction commission is applied to DCC transactions. Furthermore, DCC transactions are also made with the cardholder’s consent, reducing the risk of charges being disputed, as long as Visa and Mastercard regulations are followed. With DCC, businesses offer upgraded customer care, as customers often prefer the service because of the option to pay in their country’s currency.

  • How can I acquire the DCC service?

    The service is provided free of charge without any action required on your part, depending on the terminal you have chosen. The service is automatically activated upon signing your agreement with NBG Pay.

  • Transaction flow with DCC (steps)