Tap on Mobile FAQs

  • Which Android versions are compatible with NBG Pay Tap on Mobile?

    NBG Pay Tap on Mobile is compatible with all the devices with Android version 9 or higher running with an active security support policy from Google, which is supported by the device manufacturer. To utilize the application, an Internet connection (3G/4G or Wi-Fi) is required.

  • Does NBG Pay Tap on Mobile support payments with smartwatch or digital wallet (Apple Pay or Google Pay)?

    Yes, the application supports the payments with smartwatch and digital wallet as any other payment card (physical or digital).

  • Could I setup different emails per application?

    No. The addition of separate email per application is not being supported.

  • Could I install NBG Pay Tap on Mobile on multiple phone devices?

    Multiple phone device installation is supported. However, the simultaneous use of the app by different devices is being prohibited. The correct use of the application requires that each application is linked to one terminal ID (TID), thus it is linked to one phone device at a time.

  • Is there an automatic close batch?

    No. At the moment, merchants need to manually close batch via the ‘Current batch’ option found on the home menu.

  • Does NBG Pay Tap on Mobile support installments?

    Depending on your business activity and as long as this functionality has been approved in your application, the application supports installments.

  • Is there an option to view the previous transactions?

    The user is able to view the transaction history from the options existing in the home menu.

  • Are there any transaction amount limits?

    No. Any purchase amount is allowed. According to the directives of the Hellenic Bank Association and the European Union, you may be asked to enter your PIN.